Refund policy

At Lune Beauty, we hope you love every order. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in its original condition, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at contact@lunebeauty.info.

If your return is approved, we will provide you with detailed return instructions, including the appropriate return address. Please do not send any items back without first contacting us, as we are unable to accept returns that have not been authorised.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, faulty, or you have received the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and its packaging

Where appropriate, we will arrange a replacement, exchange, or refund.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned, unless they are faulty, damaged upon arrival, or you have received the incorrect item.

We also cannot accept returns for:

  • Gift cards
  • Sale or clearance items
  • Personalised or custom-made products

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return your eligible product for a refund (if approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Items must be unused, unopened, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process your refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@lunebeauty.info.